Terms and Conditions

These are the legally binding terms and conditions relevant to the use of this site which include any sales transactions, payment made as well as the transport and delivery of goods.  Please read it carefully before you accept it.

Payment of products

If payment is not received, products ordered will not be shipped. If the payment is not received or payment is declined, the buyer forfeits the ownership of any items purchased.  The prices of goods sold from this website include VAT.

Pricing

The seller has the right to update and correct outdated prices.

Shipping policies

All goods will be shipped by a courier of the seller’s choice except in cases where special arrangements were made with the seller. 

Shipping costs as relevant at the time of shipping will be added to all transactions.

Return policy

No returns will be accepted if a buyer received the specific product(s) he / she selected and ordered. Also see complaints section of the terms and conditions.

Please note that products must be used as prescribed on the labels of products or as per instructions from the buyer’s health care practitioner. The results achieved from using products received from the seller may differ from person to person. 

Once a product is opened, it cannot be returned except if there is an issue with it which will allow the seller to return the product to the manufacturer.

Cancellations

All products can still be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints may be sent to friendinneed@mweb.co.za and effecto@mweb.co.za. There is no guarantee of a resolution.  Each complaint will be analysed and dealt with on its own merits.

Legalities

The seller is not responsible for any health and safety concerns, once the seller received the product or products ordered.  If any harm is incurred from the products ordered, the seller shares no responsibility.